LCB teaches manners?

Editorial: I live in Pennsylvania, and for the most part its a great state.  There is one part of our lives that is run by the government; alcohol.  The state does not allow the sale of alcohol in any store.  I know this is foreign for a lot of people, and I know this after working at a gas station during my teenage years.  A tourist who wants to buy some beer has to go to a bar or a distributor.  If you want liquor or wine off to the state store.  Just make sure you get there before they close(usually around 8 or 9).  Or you can do like most Pennsylvanians and travel across state lines to buy your booze.  This of course is illegal, and can carry a fine of $100 per container(that's means a possibility of $2400 for a case of beer!).  Now the best part is that the employees of a state store are state employees, which entitles them to all the benefits of a state and union employee!  However it is very hard to find employment as there are only 100 openings a year.  You also have to pass a civil service exam to become employed.  Now our state is spending close to $175k to teach its state store employees manners!  They found that not every employee is saying "hello", "thank you", and "come again".  Now you may want to have a stiff one when you find out that the head of the consulting firm(solutions 21) is married to one of the LCB's regional managers!  LCB's chief exec defends this outlandish spending saying:

"the courtesy training is important so that customers will stop thinking about the stores as a government monopoly"

THAT'S EXACTLY WHAT IT IS!!!  If you want us to not think that way, abolish the state store system!

Wouldn't it be easier to send a memo to the managers. Telling them to make sure the clerks are courteous, or better yet firing someone who's crabby, instead of spending our money?!  All this while our state government is telling us its in a budget crisis!  It's no wonder I drink!